Configure Alerts and Notifications

With the Cloud Monitoring service, you can track your system performance, and also create alerts to get notified when there are deviations. The service checks at regular intervals if a threshold you specified in the alert configuration was crossed and sends you a message through the notification channel you selected. This automatic detection of anomalies allows you to immediately eliminate them and restore your system to full health, as well as to make the necessary optimizations.

You can create alerts if you want to be notified when, for example:

  • An average CPU or RAM usage goes above the limit.
  • A service or a profile stops or fails.
  • An 837 professional claim in excess of $10,000 has been received.
  • A transaction processing takes more time than specified, and so on.

The Cloud Monitoring service provides you with all the necessary tools for you to create accurate alert configurations and to perform administrative optimization tasks. With the Monitoring service, you can:

  • Create alerts based on the metrics you upload to the service.
  • View and edit alert configurations.
  • Clone alerts whose configurations you want to reuse.
  • Search and filer alerts in the alerts list and temporarily disable alerts (change their status to inactive) if, for example, you do not want to be notified of deviations that are expected.
  • Schedule the notifications' delivery.
  • Assign triggered alerts to yourself and send them to the alerts archive when the issue is resolved, and so on.

Note To work with alerts, make sure that you have full (read and write) access permissions for the source.

To create an alert:

  1. On the Alerts page, in Source, select the source for the metrics you plan to create alerts on.
  2. Click Create New.
  3. On the Create New Alert dialog, select a metric from the drop-down list, enter a name for the alert, and configure the following options:
    4. Option Description
    Conditions

    Specify the condition(s) and the value(s) to define when the alert must be triggered.

    Select Notify when the alert is resolved if you want to receive a notification after the assigned user resolves the issue that triggered the alert.
    Aggregation Settings

    Specify the period for which the service must aggregate metrics' data and the type of aggregation.

    To make aggregation more relevant and accurate, in Group by, enter one or more tags (defined in metric records as "parameters") to aggregate only the metrics with this parameter(s).
    Filters Click to select a filter. Specify an operator and its value(s) if the operator requires values.
    Notification Content Enter a text for the notification message. If required, customize the text formatting and add hyperlinks.
    Email Notification

    In Schedule, select the frequency of the notifications' delivery or create a new schedule.

    In Recipients, enter one or more email addresses.
    SMS Notification Click the slider to activate SMS notification for this alert. Specify one or more recipients' phone numbers and a message text.
  4. Click Save to create the alert.

To receive notifications at predetermined intervals, you can create a schedule while adding or editing alerts as described above or go to Schedule Manager ().

In the Schedule Manager dialog, you can:

  • view the list of all schedules,
  • view the number of alerts that use this schedule along with the links to these alerts,
  • and also edit and remove schedules.

To create and manage notification schedules:

  1. On the Alerts page, click .
  2. In the Schedule Manager dialog, click Add.
  3. In the schedule item that appears, specify the frequency and time when you want to receive notifications, and then click .
  4. Click Close to exit the Schedule Manager.

The next time you create a new alert or edit an existing one, you will be able to select the schedule you defined in Schedule Manager.

Once a condition you defined in an alert configuration is met, the Monitoring service triggers the alert and sends you a notification message.

To view and assign triggered alerts:

  1. On the toolbar, click .
  2. On the Triggered Alerts page, click the alert item to see the details.
  3. Click Assign to me if you want to take the ownership to resolve the alert. After that, only you and your account administrator(s) can see this triggered alert.

    4. Note Alert assignment cannot be undone. If required, your account administrator can reassign this alert to him/herself.

After you fix the issue that triggered the alert, you can close it.

To close the triggered alert:

  1. On the toolbar, click .
  2. On the Triggered Alerts page, click the alert item, and then select Mark as resolved.
  3. Enter your comment on what was fixed, and then click Resolve.

The resolved alert is sent to the Alerts Archive.

To view resolved alerts:

  1. On the toolbar, click .
  2. On the Triggered Alerts page, click View alerts archive. The Alerts Archive page is displayed.

On the Alerts Archive page, you can:

  • See the list of all resolved alerts
  • Filter alerts by date range
  • Search for specific alert
  • View detailed information on the alert.

This allows you to perform incident analysis, infrastructure auditing, and other administrative tasks that can help make necessary optimizations.